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Nova
Terra Technologies core competencies are in Contact Center Technologies and
Processes. Contact centers are not a single application but represent
multiple technologies that support customer contacts across multiple
channels. At the core of the contact center infrastructure is interaction
software that provides a framework for managing multi-channel
transactions. Core applications that support this infrastructure are
automatic call distribution (ACD), interactive voice response (IVR), predictive
dialing, email and Web support, workforce management, and quality monitoring.
Our services range from providing End-to-End
Voice Self-Service application solutions, Business Consulting services, to
Quality Assurance of Interactive Voice Response applications. For more
information on how Nova Terra Technologies can add value to your business,
please contact us by completing the form on the Contact Us page.
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| System
Integration & Application Development |
| Our wide range of skills and
expertise on multitude of platforms and technologies allow us to deliver
end-to-end systems integration and customized applications. |
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various capabilities/platforms include :
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| Platform |
Specifications |
| IVR |
Avaya IR, Avaya Voice Portal, Genesys GVP |
| Middleware |
Weblogic, Tomcat, Websphere |
| Database |
Oracle, SQL Server, Sybase |
| Languages |
Java, .NET, VXML |
| CTI |
Avaya IC, Avaya CCE, Genesys CTI |
| Speech Recognition |
Nuance, MS Speech Server |
| External Integrations |
SMS, CRM |
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| Business
Consulting |
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Our expertise within the Contact Center industry can help organizations continue
to redefine contact centers as strategically important business units and as a
critical channel for creating customer value. Due to high operational
costs for managing multiple centers, many organizations need to consolidate
operations and networking locations to centralize business processes and reduce
overhead. Companies also need to continue to automate services and integrate
communication channels to deliver consistent support.
Our analytical procedures combined with our expertise gained from working with
organizations around the globe across diverse verticals such as banking,
finance, telecom, real estate, transportation, and retail puts us in a unique
position to help organizations improve the effectiveness and efficiency of a
Contact Center. Our team also provides Business Consulting services to
help organizations set up state-of-the-art Call Center infrastructures in India
at reduced costs.
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| Quality
Assurance of Voice Self Service Applications |
Software complexities give testing a crucial role to play in
the software development life cycle. Lapse in the quality of a software
product can affect risk management efforts, hinder regulatory compliance and
compromise customer satisfaction. By aligning the testing objectives with
business objectives, Nova Terra Technologies ensures that your applications
stand up to the challenge and are ready to go live. By carrying out
independent, time bound and priority-driven testing, we free your development
team from the testing burden thereby letting them focus on other core skills.
Interactive Voice Response applications are inherently complex in nature, and
the added complexities of Speech Recognition and advanced Speech Technologies
such as Natural Language Understanding (NLU) or
Speek-Freely require an in-depth understanding of Voice Self Service
solutions to provide effective testing of such complex systems prior to
applications going-live for Customer Service.
Our expertise in quality assurance of Contact Center solutions covers various
aspects like: correct recognition of the human voice patterns or DTMF digits
used by the caller, proper functioning of each menu selection, appropriate
announcements during the interactions with the user, application's response to
user error and unexpected replies, effect on the application by an
infrastructure change etc.
The comprehensive and accurate testing provided by Nova Terra
Technologies verifies all these points and eliminates any bugs in the
released software. We also perform Voice User Interface (VUI) Analysis to
verify menu selections, system behavior and functionality, thereby giving you a
complete report on your application's call flow and usability.
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| Document Management System: |
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We are leading providers of Enterprise RDMS solutions – our DocuCentre product suite is a powerful combination of BPM (Business Process Management) and DMS (Document Management Systems) solutions, including workflow automation, document management, imaging, collaboration, reporting, archival and distribution. We offer a web based solution that provides key benefits as it overcomes the challenges of installations on numerous desktops/workstations and provides seamless rollouts as well as future upgrades or maintenance. In addition, there are key features of our product that are proven on deployments across the globe and we are confident that our product adds value to your business and provides a quick Return on your Investments. In addition to our proven product, our service delivery capability including installation & commissioning, document backlog services and best practices consulting on business process methodology enables organizations around the globe to continually improve their business processes for achieving agility, cost effectiveness and regulatory compliance.
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