Speech Services
Genesys Voice Platform is an advanced software-only solution that brings together internet and voice technologies enabling new and powerful voice self service applications. By implementing Genesys Voice platform, business can offer consistent and high quality customer care, provide the convenience of touchtone as well as speech enabled self service, drive new revenue streams and reduce overall customer service costs. The voice platform transforms the phone into powerful, anywhere any time information access tool for customers while also delivering value to the enterprise. It provides high performance call processing and media services for the development of next generation voice applications in customer service, and extends automated self service beyond the limits of traditional IVR.
Benefits of Speech
- Reduces resource requirements to configure and manage self and assisted service systems.
- Ability to generate economies of scale by repurposing web investments for voice and breaking down silos between web and legacy IVR's.
- Reduction in development costs and ability to quickly create market-ready applications.
- A secure IVR platform that includes support for secure transport and data storage mechanisms.
- Open platform maximizes customer choice.
- Unified web and voice infrastructure.
Features of Speech
- Single point of management and reporting.
- Unification of voice and web infrastructure.
- Comprehensive, rapid application development tools.
- Security - secure platform includes support for secure transport and data storage mechanisms.
- Media Resource Control Protocol adherence provides unlimited choice for adding speech technologies.