Managed Services

Facing increasing competition and commoditization from traditional telecom products, service providers are either in process of or planning for move to next generation, converged, network infrastructures in order to offer new, revenue generating services. Genesys provides robust hosted solutions for businesses of all sizes on an open, scalable platform that delivers routing efficiencies via sophisticated Genesys routing engine. The full Genesys software suite, including both self service IVR and agent assisted services, can be deployed in a hosted environment as a `pay as you go' or `on demand' model via the Genesys network of expert hosted solutions

Benefits of Managed Services

• Businesses maintain full control and security of their applications and routing strategies.
• Implement new solutions without capital expense.
• Handle call center peaks and fluctuations without purchasing equipment or adding agents.

Features of Managed Services

• Low capital expenditure with little risk.
• Utilization of new or advanced technologies that are expensive and difficult to implement and manage in-house.
• Reliable disaster recovery strategy.
• Paying only for what they use-no need to overbuy port capacity to accommodate peak calling periods and seasonal fluctuations.